Privacy Policy

Personal information

Personal information means information that can identify a learner, parent, teacher or user, such as name, email address, phone number, age, gender, location, photograph, class category, admission details, payment reference or account details.

Sensitive personal information may include passwords, financial information handled by payment providers, official identifiers or other information treated as sensitive under applicable law.

Information we collect

We collect information that you voluntarily provide during registration, admission profile setup, course enrolment, parent linking, fee payment, store checkout, support requests or use of platform features.

We may collect non-personal information such as browser type, device, operating system, language preference, referring page, date and time of access and similar technical information.

The platform may use cookies or similar technologies to support sign-in, security, session management and user experience.

How we use information

We use information to provide access to courses, live classes, study materials, assessments, fee statements, invoices, store orders, parent dashboards and communication features.

We use information to verify accounts, protect the platform, prevent misuse, process orders and payments, respond to support requests and improve our services.

We may use your email address or phone number to communicate about your account, course access, payments, orders, classes, announcements or support.

How we share information

We do not sell personal information.

We may share limited information with service providers required for platform operation, such as hosting, authentication, database, payment processing, email, live class or storage services.

We may disclose information when required by law, court order, government request, security investigation, fraud prevention or protection of our rights and users.

Your choices and rights

You may update profile and admission details from the platform where editing is available.

You may contact us to request access, correction, update or deletion of personal information, subject to account verification and legal or operational retention requirements.

Removing required information may affect access to courses, fees, invoices, orders or other platform features.

Data protection

We use reasonable technical and organizational measures to protect information from unauthorized access, use, alteration or destruction.

No online platform can guarantee absolute security. Users should keep their Google account and device secure and should not share login access with others.

Third-party links

The platform may contain links to third-party websites, payment providers, file hosts or learning resources. Their privacy practices are controlled by those third parties, not by G10 Educational Platform.