Refund Policy

Digital products and courses

Digital products, course access, study materials, practice tests, recordings and other non-tangible learning access are generally irrevocable after the order is confirmed or the product is sent or activated.

We do not issue refunds for non-tangible digital products once access has been confirmed, unless G10 Educational Platform specifically approves an exception in writing.

We also do not provide refunds for course access after enrolment or activation, unless otherwise stated on the relevant course or payment page.

Printed books and store products

Printed books, hard-copy materials, school project items, stationery and bundles may have different handling, delivery and availability conditions.

If you face an issue with receiving a store product, please contact us with your order number, payment reference, phone number and product details.

Refund, replacement or support decisions for physical products may depend on stock, delivery status, damage proof, pickup status and payment verification.

Payment failures

If money is deducted but the order is not confirmed, contact us with the payment reference. We will verify the payment status with the payment provider.

Failed or duplicate payments, if confirmed by the payment provider, will be handled according to the payment provider timeline and applicable banking rules.

Support before refund

We recommend contacting us for assistance if you experience any issue receiving, downloading or accessing products.

Please provide your registered email, phone number, order or invoice number and a short description of the issue so we can help quickly.